A framework for service enterprise workflow simulation based on multi-agent cooperation

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DOIResolve DOI: http://doi.org/10.1109/ICSMC.2010.5641910
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Conference2010 14th IEEE International Conference on Systems, Man, and Cybernetics (IEEE SMC 2010): 10 October 2010, Istanbul, Turkey
Pages25872594; # of pages: 8
Subjectsimulation, multi-agent, social rationality
AbstractService enterprise workflow simulation is an important approach to analyze service enterprise business processes dynamically. Traditionally, service workflow simulation is based on the discrete event queuing theory, which lacks flexibility and scalability. To address this problem, this paper proposes a service workflow simulation framework based on multi-agent cooperation. Social rationality of software agents is introduced into the proposed framework. Adopting rationality as a decision making strategy facilitates the implementation of flexible scheduling for activity instances. A simulation system prototype is developed and a business case study is conducted to validate the proposed framework.
Publication date
AffiliationNRC Institute for Research in Construction; National Research Council Canada
Peer reviewedYes
NRC number53527
NPARC number20374509
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Record identifierf557cf80-70df-45a5-8666-b7fbe8f85c9c
Record created2012-07-23
Record modified2016-05-09
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