A Help Desk Application for Sharing Resources Across High-Speed Networks Using a Multi-Agent Network Architecture

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ConferenceProceedings of the DND/CSA Robotics and Knowledge Based Systems Workshop, October 15-18, 1995.
AbstractThe advent of complex heterogeneous network applications requires the use of distributed and intelligent mechanisms for sharing resources. In this paper, a help desk service that demonstrates the use of multi-agent systems for sharing multimedia resources across a high speed network is described. The help desk is modelled as a practical service within an organization using a service provisioning Tool for Enterprise Definition and then compiled into a set of agents as defined by the Multi-Agent Network Architecture. The help desk is a real-world computer-telephony integration (CTI) application implemented using a multi-agent system. It demonstrates the practical use of multi-agent systems for sharing distributed resources such as speech recognizers, databases and World Wide Web Mosaic servers and clients. It is also the first successful CTI prototype of the service provisioning tool and the agent architecture.
Publication date
AffiliationNRC Institute for Information Technology; National Research Council Canada
Peer reviewedNo
NRC number39172
NPARC number5764670
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Record identifieree94bb47-fdc5-4fe3-9b90-d5aa35020b23
Record created2009-03-29
Record modified2016-05-09
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