Language selection

Government of Canada / Gouvernement du Canada

Search

IRAP and Reid Crowther establishing benchmarking : measuring the performance of utilities

From National Research Council Canada

Download
  1. (PDF, 582 KiB)
AuthorSearch for:
FormatText, Article
Abstract
How do not-for-profit operations, which do not compete for customers, measure their performance? For businesses, the marketplace has a brutal but accurate way of indicating effectiveness-at least financially.In the past wastewater utilities, like many government-run organizations, could refer to few performance yardsticks based on real industry track records. Now a new partnership, forged over the past two years with the help of the Industrial Research Assistance Program of the National Research Council, is giving Canadian wastewater utilities an array of equivalent measurements and a network for sharing management experience.
Publication date
In
  • Journal of Commerce 89, no. April 17 30 (17 April 2000): FS5, FS8–.
LanguageEnglish
NRC publication
This is a non-NRC publication

"Non-NRC publications" are publications authored by NRC employees prior to their employment by NRC.

IdentifierIRC-VISI-289
NRC numberNRC-IRC-10050
NPARC number20386495
Export citationExport as RIS
Report a correctionReport a correction (opens in a new tab)
Record identifierc9e91946-2ead-4147-b94e-348134112e0d
Record created2012-07-25
Record modified2020-03-26
Date modified: