Computer Systems Help Desk

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TypeTechnical Report
Series titleStudent Report
SubjectCS Helpdesk; Visual Basic 6.0; VB 6.0
AbstractThe Computer Systems HelpDesk application was developed to allow the computer administration staff quick access to store or retrieve relevant data pertaining to calls received at the HelpDesk. The information stored can help in solving current problems or assist in identifying persistent or recurring problems. Through an easy to use graphical interface, the HelpDesk user can enter new calls or view previous calls received at the HelpDesk. The HelpDesk user has the option to analysis the data by date, technician, caller, category, item or problem.The Computer Systems HelpDesk?s front-end is written in Visual Basic, a programming language widely in use today because of its ease of use and graphical appeal, and uses Microsoft?s SQL Server, a high-performance client/server relational database management system (RDBMS), to store and maintain the data.
Publication date
PublisherNational Research Council Canada. Institute for Ocean Technology
PlaceSt. John's, NL
AffiliationNRC Institute for Ocean Technology; National Research Council Canada
Peer reviewedNo
NRC number6114
NPARC number8896070
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Record identifier00312435-9d23-413b-9fe3-b24e43e1d482
Record created2009-04-22
Record modified2016-10-03
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